Tg999 Terms and Conditions — Complete Guide to Using the Platform

1 General Terms & Conditions

These Terms and Conditions form a legal agreement between tg999 (operated by TG Gaming Ltd.) and users of the platform. By using the tg999.my website and its associated mobile application, you are agreeing to these terms.

Tg999 operates under an international online gaming license and is available to residents of Bangladesh and other permitted countries. Users are solely responsible for ensuring their own compliance with the laws and regulations of their country.

The Bengali version of these Terms is provided for ease of understanding. In the event of any dispute, the English version shall be considered authoritative. tg999 reserves the right to amend these Terms at any time.

2 Account Registration

To open an account with tg999, the following conditions must be met:

• Users must be at least 18 years of age.
• You must register using accurate and truthful information.
• Each individual may only register one account.
• Multiple accounts from the same device, IP address, or payment method are not permitted.
• It is the user's responsibility to keep their account password confidential.
• Transferring or selling your account to another person is strictly prohibited.

What You Need to Provide at Registration

You are required to provide your real name, email address, and phone number when registering. Signing up with false information may result in your account being suspended during verification and your funds being frozen. It is in your own best interest to provide accurate details from the start.

3 Age & Identity Verification (KYC)

Tg999 verifies the identity of all members — this is both a legal requirement and essential to platform security. This process is known as KYC (Know Your Customer).

When KYC Is Required

• Before your first withdrawal.
• When total withdrawals exceed ৳1,00,000.
• If suspicious activity is detected on the account.
• When changing your payment method.

Required Documents

4 Deposit & Withdrawal Rules

Deposit Rules

The minimum deposit at tg999 is ৳300. The maximum deposit may vary depending on your account level and payment method. All deposits are credited to your account instantly.

Withdrawal Rules

• Minimum withdrawal is ৳500.
• Withdrawals must be made using the same method as the original deposit.
• KYC must be completed before your first withdrawal.
• Withdrawal requests are processed within 5 to 15 minutes.
• Weekly withdrawal limits are determined by your account tier.
• Network fees may apply to crypto withdrawals.

5 Bonus & Promotion Terms

Tg999 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

About Bonus Wagering

A wagering requirement refers to how many times you must bet the bonus amount before you can make a withdrawal. For example, a bonus of ৳10,000 with a 20x wagering requirement means you need to place a total of ৳2,00,000 in bets.

General Bonus Terms

• Only one bonus may be active at a time.
• Bonuses are generally valid for 7 to 30 days.
• If the conditions are not met by the expiry date, the bonus and any associated winnings will be forfeited.
• Some games are not eligible for bonus wagering — see the details for each offer.
• Tg999 reserves the right to cancel any bonus if abuse is suspected.
• For referral bonuses, both the referrer and the referred party must comply with the applicable terms.

6 Gaming Rules

There are a few general rules all members must follow when playing on tg999. These rules apply equally to everyone.

Sports Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• During in-play betting, bets may be temporarily suspended while odds are refreshing.
• Specific rules apply in cases of match abandonment, referee changes, or force majeure.
• Tg999 reserves the right to void any bet placed on clearly incorrect odds resulting from a pricing error.

Casino & Live Game Rules

• The rules for each game are displayed within the game interface.
• In the event of a disconnection, game outcomes will be determined according to server logs.
• In Live Dealer games, the dealer's decision is final.
• Progressive jackpot winnings will only be paid out once the winning amount has been confirmed.

7 Prohibited Activities

The following activities are strictly prohibited on tg999. Violations may result in permanent account closure and forfeiture of all funds:

• Bonus Abuse: Collecting bonuses through multiple accounts or by manipulating the system.
• Money Laundering: Using the platform for the purpose of laundering illegal funds.
• Hacking or Technical Manipulation: Attempting to manipulate the platform's software.
• Collusion: Colluding with other players to gain an unfair advantage.
• False Information: Submitting false or forged documents during registration or the KYC process.
• Abuse: Harassing or abusing support staff or other members.
• Automation: Placing bets using bots or automated software.

8 Privacy & Data Protection

Tg999 is committed to protecting the personal information of its members. For full details on how we handle your data, please refer to our Privacy Policy available on the page.

In short — your personal information is never sold or rented to third parties. Data may only be shared with authorized parties for payment processing, KYC verification, and legal compliance purposes.

9 Account Suspension & Closure

Tg999 reserves the right to suspend or permanently close an account for any of the following reasons:

• Violation of Terms & Conditions.
• Failure or refusal to complete KYC verification.
• Extended inactivity (more than 12 months).
• At the member's own request.
• For legal or regulatory reasons.

Inactive Account Policy

An account will be marked as inactive if there has been no login or transaction for 12 months. A monthly maintenance fee may apply to inactive accounts. If funds remain in the account, you can log in at any time to make a withdrawal.

10 Responsible Gaming

Tg999 believes gaming should be fun, not a source of stress. We take responsible gaming seriously. For more information, Responsible Gaming Visit the page.

The following tools are available to tg999 users free of charge:

• Set daily, weekly, and monthly deposit limits.
• Session time limits and reality-check notifications.
• Temporary cooling-off period (24 hours to 6 weeks).
• Permanent self-exclusion option.

11 Technical Issues & Liability

Tg999 strives to maintain the highest technical standards. However, temporary issues may occasionally occur.

• Some services may be temporarily unavailable during scheduled server maintenance.
• Tg999 is not liable for any losses caused by internet disconnection.
• If incorrect results occur due to a software bug or technical error, tg999 reserves the right to void the affected bet.
• Services may be interrupted in the event of force majeure, including natural disasters, cyberattacks, or regulatory restrictions.

12 Dispute Resolution

For any disputes or complaints, please contact the support team first. Most issues are resolved within 24 hours.

Dispute Resolution Process

• Step 1: Contact our support team via live chat or email.
• Step 2: If unresolved, escalate to your Account Manager or Senior Support.
• Step 3: If still unresolved, the matter will proceed to third-party arbitration.

In all disputes, tg999's server logs and game records will serve as the definitive evidence.

13 Changes to Terms & Conditions

Tg999 reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or an on-platform announcement.

Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

14 Contact

If you have any questions about our Terms & Conditions, please get in touch with us:

• Email: support@tg999.my
• Live Chat: Available 24/7 on the website and app.
• For general inquiries: FAQ Page